Close this search box.

Privacy Policy

Information pursuant to Article 13 of Regulation (EU) no. 2016/679

Effective date: May 25th, 2018

Last updated: June 14th, 2018

Information pursuant to Article 13 of Regulation (EU) no. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, as well as on the free movement of such data (General Regulation on Data Protection, hereinafter also referred to as”GDPR”).

In compliance with the provisions of art. 13 and 14 of the GDPR, the information regarding the purposes and methods of processing of personal data and the scope of communication and diffusion, the nature of the data in our possession and their communication to third parties, are hereby presented.

We also inform you that the personal data you voluntarily made available to HSYCO s.r.l. (hereinafter also referred to as to as “the Company” or “HSYCO”) will be processed in compliance with current legislation on the protection of personal data and, in any case, the principles of confidentiality the Company’s activities are based on.

1 – Responsible body

The responsible body for the collection, processing and use of your personal data by the means of the GDPR is HSYCO.

2 – Contact details

HSYCO s.r.l. – Privacy Policy Management

Strada 4 – Palazzo Q6

20089 Rozzano (MI) – Italy, 


If you wish to object the collection, processing or use of your data by us in accordance with this Privacy Policy as a whole or for individual measures, you can address your objection to the above-mentioned responsible body.

​You can save and print this privacy policy at any time.

3 – Purpose of processing

The personal data you have made available to HSYCO may be used for the following purposes

  1. for operations required for the management of the economic and contractual relationship and for the purpose of fulfilling tax and accounting obligations prescribed by national and EC legislation
  2. in order to make proposals and offers of economic nature, entertain business correspondence as well as for data storage
  3. personal data can be used for providing requested services, such as customer care or technical support
  4. after your specific consent, sending information and commercial communications, also of a promotional nature (including our newsletter), advertising material and/or offers of goods and services, by any means (known or not), including, for example, mail, Internet, telephone, e-mail, MMS, SMS from Italy or abroad (also from countries not belonging to the European Community) by HSYCO, as well as by natural or legal persons contractually related to HSYCO who send communications on behalf of HSYCO;

We would like to remind you that, with reference to the purposes described in points a) and b), the provision of your personal data is mandatory. Your possible refusal and/or the provision of incorrect and/or incomplete information will prevent

  • in relation to the purpose referred to in points a) ad b): for HSYCO, the fulfilment of orders, the performance of administrative and accounting activities and the fulfilment of regulatory obligations.
  • in relation to the purpose referred to in point c): for HSYCO, the provision of the requested services

With reference to the other purposes described in point d), the provision of your personal data, and consent to the processing of the same for the above-mentioned purposes, is optional. However, your refusal to provide your data and/or consent to processing for the above-mentioned purposes and/or the provision of inaccurate and/or incomplete information may prevent the Company:

  • in relation to the purpose referred to in point d): sending promotional communications by HSYCO;

4 – Processing methods

Your personal data will be processed using appropriate hard-copy, electronic and/or telematic means, with a logic strictly related to the aforementioned purposes and, in any case, in such a way as to ensure the security and confidentiality of the data.

5 – Recipients or categories of recipients of personal data

The following may come into contact with your data in carrying their functions: shareholders, members of the Board of Directors or other administrative body and, in any case, the Managers designated by HSYCO and the persons in charge of processing personal data appointed by the Company.

Your personal data may be disclosed to any qualified persons who provide HSYCO with services instrumental to the purposes indicated in section 3 above, for example, parent companies, subsidiaries, investee companies and/or affiliates; suppliers, contractors, subcontractors, banking and/or insurance institutions or other entities and/or bodies that provide (on behalf of HSYCO):

  • Fiscal and Tax Advisors for the fulfilment of the fiscal and legal obligations according to the Italian and European legislation
  • Carriers and other Logistic Companies
  • Mail services
  • Technical suppliers for the management and/or maintenance of websites and electronic and/or telematic tools used by HSYCO;
  • Technical suppliers for distribution of digital direct marketing

Other subjects if required by the Law;

Your personal data may be transferred abroad, in accordance with the provisions of current legislation, even in countries that do not belong to the European Union.

Transfer to countries outside the EU is carried out in such a way as to provide appropriate and opportune guarantees pursuant to article 46 or 47 or 49 of the Regulation

6 – Duration of the processing and criteria used for the storage of data

The data will be processed only for the time necessary to fulfil the above-mentioned purposes.

HSYCO has defined the categories of personal data that need to be treated and the criteria for their storage. Such data categories and storage criteria are listed in the table here below.


Billing and Shipping data: 10 years + 6 months after the closing date of our current fiscal year

Security data (TVCC): 24 hours

Contact data: 10 years + 6 months after the closing date of our current fiscal year

e-mail address and other direct marketing data: 5 years

Data related to unlawful or fraudulent behaviour: Time necessary to resolve any potential litigation

Data related to credit rating and payments: 36 months

VAT number or National Identification Number: 10 years + 6 months after the closing date of our current fiscal year

Data required for billing, accounting, control and statutory book keeping: 10 years + 6 months after the closing date of our current fiscal year

Company economic data (such as equity, revenue, financial performance, organisational chart, sales and production): 36 months after the termination of the business relationship.

Customer care and tech support data: 10 years + 6 months after the closing date of our current fiscal year

Devices data, such as model, serial number, product code, software license, software version, MAC address, IP address, operating systems and settings: 10 years + 6 months after the closing date of our current fiscal year

NOTICE: this table is subject to modifications and revisions based on changes in the nature and ways of data treatment and modification of the standing legislation

7 – Rights of the party concerned

We inform you that at any time in relation to your data, you may exercise the rights provided for within the limits and conditions set forth in articles 7 and 15-22 of the Regulation. 

In order to exercise these rights, as described below, please contact the Data Controller via the Privacy office at the e-mail address Your request will receive appropriate feedback within the time prescribed by the GDPR.

Right to access:

You have the right to request information about the personal data we hold on you at any time. You can contact HSYCO and we will provide you with your personal data via e-mail.

Right to portability: 

Whenever HSYCO processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification: 

You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

Right to erasure:

You have the right to erase any personal data processed by HSYCO at any time except for the following situations:

  • you have an ongoing matter with Customer Service
  • you have an open order which has not yet been shipped or partially shipped
  • you have an unsettled debt with HSYCO, regardless of the payment method
  • if you are suspected or have misused our services within the last three years
  • if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

Right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on HSYCO’s legitimate interest. HSYCO will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Right to object to direct marketing:

You have the right to object to direct marketing.

You can opt out from direct marketing by the following means:

  • following the instruction in each marketing emails
  • sending an e-mail to

Right to restriction:

You have the right to request that HSYCO restricts the process of your personal data under the following circumstances:

  • if you object to a processing based HSYCO’s legitimate interest, HSYCO shall restrict all processing of such data pending the verification of the legitimate interest.
  • if you have claim that your personal data is incorrect, HSYCO must restrict all processing of such data pending the verification of the accuracy of the personal data.
  • if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
  • if HSYCO no longer needs the personal data but it is required by you to defend legal claims.

How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at

Right to complain with a supervisory authority: 
If you consider HSYCO to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to the Supervisory Authority for the protection of personal data if you believe that your rights have been violated

8 – Right to withdraw your consent and object to direct marketing

You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing.

When you do so, HSYCO won’t be able to send you any further direct marketing offers or information based on your consent.

You can opt out from direct marketing by the following means:

* following the instruction in each marketing post

* by writing an e-mail to

9 – Automated decision making

When you apply for credit as a method of payment we may perform an automated decision-making process regarding your credit application. You have the right to to express your point of view and to contest the decision writing an e-mail to

10 – Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

11 – Links to Other Sites

Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12 – Children’s Privacy

Our Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.


​Any request relating to personal data processed by HSYCO may be sent be sent to the Company’s registered office:

HSYCO s.r.l., Privacy Policy Management

Strada 4 – Palazzo Q6

20089 Rozzano (MI)


or by sending an e-mail to:

On behalf of HSYCO S.r.l.


Ulderico Arcidiaco


Be the first to know about  the latest news and announcements from HSYCO